--- title: "How to Configure an SPF Record for Zendesk | DMARC Report" description: "Learn how to configure an SPF record for Zendesk to improve email authentication, boost deliverability, and support DMARC alignment." image: "https://dmarcreport.com/og/blog/how-to-configure-an-spf-record-for-zendesk.png" canonical: "https://dmarcreport.com/blog/how-to-configure-an-spf-record-for-zendesk/" --- Quick Answer To configure an SPF record for Zendesk, add Zendesk’s authorized sending servers to your domain’s existing SPF TXT record. This helps verify outgoing emails, improves deliverability, and supports DMARC alignment to reduce spam issues. Share [ ](https://www.linkedin.com/sharing/share-offsite/?url=undefined%2Fblog%2Fhow-to-configure-an-spf-record-for-zendesk%2F "Share on LinkedIn") [ ](https://twitter.com/intent/tweet?text=How%20to%20Configure%20an%20SPF%20Record%20for%20Zendesk&url=undefined%2Fblog%2Fhow-to-configure-an-spf-record-for-zendesk%2F "Share on X/Twitter") [ ](https://www.facebook.com/sharer/sharer.php?u=undefined%2Fblog%2Fhow-to-configure-an-spf-record-for-zendesk%2F "Share on Facebook") [ ](https://reddit.com/submit?url=undefined%2Fblog%2Fhow-to-configure-an-spf-record-for-zendesk%2F&title=How%20to%20Configure%20an%20SPF%20Record%20for%20Zendesk "Share on Reddit") [ ](mailto:?subject=How%20to%20Configure%20an%20SPF%20Record%20for%20Zendesk&body=Check out this article: undefined%2Fblog%2Fhow-to-configure-an-spf-record-for-zendesk%2F "Share via Email") ![Zendesk SPF Record Configuration](https://media.mailhop.org/dmarcreport/dmarc-check-3180-1782126023292.jpg) Adding an SPF record for [Zendesk](https://en.wikipedia.org/wiki/Zendesk) helps verify that messages sent through the platform are authorized by your domain. Proper SPF configuration **improves email delivery**, supports [DMARC](https://dmarcreport.com/) alignment, and reduces the likelihood of messages being [filtered as spam](https://www.malwarebytes.com/blog/news/2025/11/phishing-emails-disguised-as-spam-filter-alerts-are-stealing-logins). ## Steps to Create an SPF Record for Zendesk _Before making changes, ensure that your domain has a valid SPF record._ If you do not already have one, create a new [SPF](https://dmarcreport.com/what-is-spf/) entry for your domain and specify all mail sources that are allowed to send messages on your behalf. During the setup process, you may choose to: - Authorize [mail servers](https://www.cloudflare.com/learning/email-security/what-is-a-mail-server/) defined by your [MX records](https://www.digicert.com/faq/dns/what-is-an-mx-record). - Permit the domain’s existing IP address to send email. - Add any specific **IP addresses** that should be trusted. - Include additional services or hostnames that relay or deliver email for your organization. - Decide how receiving servers should handle messages that fail **SPF checks**. Typical options include: - **Hard Fail (-all):** unauthorized emails are rejected. - **Soft Fail (\~all):** messages are accepted but may be [marked as suspicious](https://www.reuters.com/legal/government/prediction-markets-see-surge-suspicious-trades-popularity-explodes-2026-05-15/). - **Neutral (?all):** no explicit action is requested from the recipient server.![Dmarc Report 8531](https://media.mailhop.org/dmarcreport/dmarc-report-8531-1782126306166.jpg) ## Zendesk SPF Include Mechanism Zendesk requires an include statement in your [SPF record](https://dmarcreport.com/blog/what-causes-spf-record-failure-and-how-to-troubleshoot-common-issues/). If you are **creating a brand-new record** for a domain that only uses Zendesk, the entry can look like this: ``` v=spf1 include:mail.zendesk.com -all` ``` ### Updating an Existing SPF Record _If your domain already has an SPF record, simply add Zendesk to the existing entry instead of creating a second SPF record._ **Current record:** ``` v=spf1 include:spf.domain.com -all` ``` **Updated record:** ``` v=spf1 include:spf.domain.com include:mail.zendesk.com -all` ``` ![What Is Dmarc 8211](https://media.mailhop.org/dmarcreport/what-is-dmarc-8211-1782126330263.jpg) ## Publishing the SPF Record in DNS After generating the correct SPF value, log in to the **DNS management** area for your domain and create or edit a [TXT record](https://www.digicert.com/faq/dns/what-is-a-txt-record). Use the following information: - **Record Type:** TXT - **Host Name:** `_spf` - **Value:** Your complete SPF string Save the changes and allow time for [DNS propagation](https://www.ibm.com/think/topics/dns-propagation).![Dmarc Analyzer 6125](https://media.mailhop.org/dmarcreport/dmarc-analyzer-6125-1782126234088.jpg) ## Important Reminder Your domain should have only one SPF record. **Publishing multiple SPF records** can cause validation problems and lead to SPF failures, negatively affecting [email deliverability](https://dmarcreport.com/blog/maximize-email-deliverability-with-trusted-email-lookup-verification-apis/). ## Verify Your Configuration _Once the DNS changes have propagated, check your SPF record to confirm that it is correctly formatted and includes Zendesk._ **Verifying the record** can help identify configuration errors early and ensure that emails sent through Zendesk are authenticated successfully. ![Brad Slavin](https://media.mailhop.org/dmarcreport/images/team/brad-slavin.jpg) [ Brad Slavin ](/authors/brad-slavin/) General Manager Founder and General Manager of DuoCircle. Product strategy and commercial lead for DMARC Report's 2,000+ customer base. [LinkedIn Profile →](https://www.linkedin.com/in/bradslavin) ## Take control of your DMARC reports Turn raw XML into actionable dashboards. Start free - no credit card required. [Start Free Trial](https://app.dmarcreport.com/signup?plan=free) [Check Your DMARC Record](/tools/dmarc-checker/) ## Related Articles [ Intermediate 4m 10 Reasons Why DKIM Fails Apr 19, 2022 ](/blog/10-reasons-why-dkim-fails/)[ Intermediate 8m Best DMARC Reporting Tools in 2026: Honest Comparison Mar 25, 2026 ](/blog/best-dmarc-reporting-tools-2026/)[ Intermediate 12m DMARC Passed. The Email Was Still an Attack. Inside the Blesta Ransom Incident Jun 28, 2026 ](/blog/blesta-ransom-email-dmarc-passed-authenticated-abuse/)[ Intermediate 12m Why cloud-sec-av.com Shows Up in Your DMARC Reports (Avanan Explained) Jun 26, 2026 ](/blog/cloud-sec-av-com-avanan-dmarc-reports-explained/) ```json {"@context":"https://schema.org","@type":"Organization","@id":"https://www.wikidata.org/wiki/Q138898167","name":"DMARC Report","url":"https://dmarcreport.com","logo":{"@type":"ImageObject","url":"https://dmarcreport.com/images/dmarcreport-logo.png"},"description":"DMARC reporting and email authentication management. 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